Homeowner FAQ

Posting a job on TradiesZone is simple and takes just a few minutes:

• Click on "Post a Job" button on the homepage
• Describe your project in detail and add photos if available
• Set your budget and timeline
• Receive instant AI estimate and quotes from verified tradespeople
• Review profiles, compare quotes, and choose the best tradesperson for your needs

You'll start receiving quotes within minutes!

You'll receive an instant AI-generated estimate as soon as you post your job. Verified tradespeople typically start responding within 15-30 minutes during business hours.

Most homeowners receive 3-5 quotes within the first 24 hours. The more detailed your job description, the more accurate and faster the quotes will be.

Yes! Every tradesperson on TradiesZone goes through a comprehensive verification process including:

• Identity verification
• License and certification checks
• Insurance verification
• Background screening
• Previous work portfolio review

You can also read reviews and ratings from other homeowners to make an informed decision.

TradiesZone uses a secure escrow payment system to protect both homeowners and tradespeople:

• You deposit funds into escrow when accepting a quote
• Funds are held securely until the job is completed
• Once you approve the work, payment is released to the tradesperson
• If there are any disputes, our support team will help resolve them

We accept all major credit cards, debit cards, and bank transfers.

Posting jobs and receiving quotes on TradiesZone is completely FREE for homeowners. We only charge a small service fee (3.5%) when you hire a tradesperson through the platform.

This fee helps us maintain the platform, verify tradespeople, and provide customer support. There are no hidden charges or subscription fees.

Your satisfaction is our priority. If you're not happy with the completed work:

• Contact the tradesperson first to discuss your concerns
• If the issue isn't resolved, open a dispute through the platform
• Our support team will mediate and help find a fair solution
• Funds remain in escrow until the issue is resolved

We also have a Money Back Guarantee for eligible projects that meet our protection criteria.

Absolutely! We encourage you to communicate with tradespeople before making a decision. You can:

• Ask questions about their experience and approach
• Request additional information or clarifications on their quote
• Schedule a site visit or video call
• Discuss timeline and materials

All communications are securely stored in the platform for your reference.

When choosing a tradesperson, consider:

• Reviews and Ratings: Read feedback from previous customers
• Portfolio: Review photos of their previous work
• Quote Details: Compare pricing and what's included
• Communication: How responsive and professional are they?
• Timeline: Can they complete the work when you need it?

Don't just go with the cheapest quote - quality and reliability matter!

You can post almost any home improvement or maintenance job, including:

• Plumbing repairs and installations
• Electrical work
• Painting and decorating
• Carpentry and joinery
• Roofing and guttering
• Landscaping and gardening
• Bathroom and kitchen renovations
• HVAC installation and repair

If you're unsure whether your job is suitable, just post it and we'll help you find the right tradesperson!

Yes, you can receive a full refund if:

• The job is cancelled before work begins
• The tradesperson cancels after accepting the job
• The tradesperson fails to show up on the agreed date

If work has already begun, refunds are calculated based on the work completed and materials purchased. Our support team will help ensure a fair resolution for both parties.